We ship via different couriers depending on your location — we'll always make sure your order gets to you as smoothly as possible.

Once you place an international order, we'll email you a custom DHL shipping quote based on your location and the size of your package. You then choose your preferred option:

Orders placed before 4:00 PM, Monday to Friday are processed the same day. Orders after the cut-off or placed on weekends are processed on the next business day.

Visit us in person at our store in Bacoor, Cavite. Here are our operating hours:

We accept a variety of payment methods whether you're shopping online or visiting the store in person:

Yes. All online payments are processed through secure, encrypted payment links. We never store your card details, and our Shopify checkout is fully PCI-compliant.

We accept exchanges within 7 days from delivery. Items must be unused and in their original condition with packaging intact.

Return shipping is on the customer unless the item arrived faulty or incorrect — in that case, we cover it. Message us and we'll sort it out directly, no runaround.

That's on us — we fix it. Message us on Facebook, Instagram, or email customercare@paldobikes.com with your order details and a photo. We'll resolve it as quickly as possible.